We stand by the quality of our products and are pleased to offer an extended 60-day warranty for our Hair Clips specifically designed to address defects identified after prolonged use. This extended coverage demonstrates our commitment to your satisfaction and to offer peace of mind.
Our Hair Clips are accompanied by a 60-day warranty, effective from the date of purchase. The warranty covers your clip for inherent defects in materials or workmanship, including:
Variations in colour, pattern, texture, and shape are natural characteristics of our Hair Clips - stemming from the hand-assembling process and natural properties of cellulose acetate. Every single piece is one-of-a-kind and any differences should not be considered defects.
It is important to note that the warranty does not cover damages resulting from wear and tear, misuse, improper care, or any alterations made to the product outside of our recommended usage guidelines.
Initiate a claim by sending an email to support@eartha.world. Our team will provide a response within three business days.
Include the following in your email:
In the event that the clip is out of stock, there will be an option to either replace with another clip of a different colour with the same value, or wait for the restock, if applicable.
In some cases, we may request the return of the defective item before processing a replacement. Clear instructions for returns will be provided by our Customer Service team.
